What personal information do we collect, use and disclose?
Lumo Design Studio, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.
Lumo Design Studio only collects personal information that is reasonably necessary for one or more of Lumo Design Studio’ functions or activities.
Lumo Design Studio only collects sensitive information 1 if it is reasonably necessary for Lumo Design Studio’ functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection. 1 Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.
How do Lumo Design Studio collect the information?
Collection of personal information by Lumo Design Studio is only done by lawful and fair means.
Lumo Design Studio collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
What does Lumo Design Studio use personal information for?
Lumo Design Studio will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.
Where Lumo Design Studio uses personal information other than for the Primary Purpose, Lumo Design Studio does so in accordance with the Privacy Act and APP 6.
Lumo Design Studio engages in direct marketing of its products and services from time to time.
Lumo Design Studio only uses personal information for direct marketing in circumstances where Lumo Design Studio has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Lumo Design Studio (for example, where an individual has signed up to receive direct marketing material from Lumo Design Studio).
Lumo Design Studio offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.
Access to and accuracy of personal information
Lumo Design Studio takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by Lumo Design Studio is accurate. To make a request to access and/or correct your personal information, please contact Lumo Design Studio’ Privacy Officer using the contact details provided below.
While Lumo Design Studio will always endeavour to give access to personal information free of charge, Lumo Design Studio reserves the right to charge individuals for access to personal information to cover costs associated with:
searching for, locating and retrieving personal information and deciding which information to provide to the individual;
using an intermediary; and
reproducing and sending the information.
Lumo Design Studio is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact Lumo Design Studio’ Privacy Officer using the contact details provided below.
Security of personal information
Lumo Design Studio takes all reasonable steps to ensure that information held by Lumo Design Studio is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.
Lumo Design Studio stores and secures all personal information via a third party data storage provider. Lumo Design Studios will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.
Destruction and de-identification of personal information
Lumo Design Studio will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Lumo Design Studio except where the information forms part of a Commonwealth record or Lumo Design Studio is required, by law or a court/tribunal order, to retain the information.
Anonymity and pseudonymity
Individuals have the option of dealing anonymously or by pseudonym with Lumo Design Studio unless it is impracticable to do so or Lumo Design Studio is required, by law or a court or tribunal order, to deal with identified individuals.
If you believe there has been a breach of the APPs or an APP Code, please contact Lumo Design Studio’ Privacy Officer using the details provided below.
Lumo Design Studio takes privacy complaints very seriously. If you make a complaint, Lumo Design Studio will respond within 5 business days to let you know who is responsible for managing your complaint. Lumo Design Studio will try to resolve your complaint within 10 business days. When this is not possible, Lumo Design Studio will contact you within that time to let you know how long we will take to resolve your complaint.
Lumo Design Studio will investigate your complaint and where necessary, consult with third parties about your complaint. Lumo Design Studio will make a decision about your complaint and write to you to explain our decision.
Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at or by calling 1300 363 992.
Contact Lumo Design Studio
All queries and complaints should be directed to Lumo Design Studio.
Contact Name: Lucy Borrill
Phone: 0432 177 004